FAQ

Where are you located? My studio is located in Vancouver, BC where I hand build or wheel throw everything that is stocked on this website.

Do you hold workshops or classes to teach pottery? No, unfortunately at this time I do not hold classes, due to restrictions of time and space. I can, however, suggest some wonderful places around town that do.

Where do you ship your products? All over the world ! Shipping rates are automatically calculated at checkout.

How long will it take for my order to arrive? All products listed in the shop are in stock and ready to ship from my studio in Vancouver, BC, Canada. Delivery times will be dependent on the shipping method selected at checkout. 

Are your products food/microwave/dishwasher safe and lead free? All items listed in the shop are 100% lead free and food safe. Items that are lustered with gold are not microwave safe. While all items are dishwasher safe, I would recommend hand washing gold lustered pieces for longevity. Unglazed bottoms are water and stain resistant but not stain proof. Please clean strong colored food from these surfaces immediately to keep them blemish free.

What is your refund and return policy? Due to the handmade nature of products, there will be minor 'imperfections' and variations in each piece. This is a characteristic of all handmade products and are not considered flaws or defects. Unless your product arrives broken or severely damaged, all sales are final. However I want you to love your handmade product and if for some reason you don't, please let me know immediately and we can discuss options to ensure you have a positive experience with your purchase.

Can I place a private custom order? Yes! Custom orders are evaluated on a case to case basis. Please get in touch with complete details, if there is something you would like to get custom made.

Can I place a wholesale order? Yes! Wholesale orders are also evaluated on a case to case basis. Please get in touch with complete details, if there is something you would like to stock in your store.

Can I repost your work on my Instagram account/website? Absolutely! However, a lot of work goes into creating products and content from scratch. Please be sure to properly credit and include links in your post.